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Kepner-Tregoe Decision Making

Structured Problem Solving Technique

This course covers the classic Kepner-Tregoe decision making tools: Situation Appraisal, Problem Analysis, Decision Analysis, and Potential Problem Analysis. It does so in the context of business decision making with emphasis on business case, impact to internal and external customers, and short- and long-term impact. Focus is on applying the tools within a business context; drill-and-practice, case-based analysis, and goal-based scenarios are among the approaches used.


Participants will be able to do the following upon completion:

  • Apply Situation Appraisal tools and methods
  • Apply Problem Analysis decision tools and methods
  • Apply Decision Analysis to options, risks, and alternatives
  • Apply Potential Problem Analysis to long-term consequences and action steps
  • Identify current trends in application of decision making toolsets and methods
  • Identify key context for application of tools and methods to current role

Business & Community Institute

The Business & Community Institute
West Campus
Phone: (517) 483-1857
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