Excelling as a New Manager or Supervisor
This 24-hour, comprehensive program develops fundamental leadership skills for those with new management or supervisory responsibilities. Incorporating the "Leadership Imperatives," the course will help inexperienced leaders develop the vital skills necessary for every successful leader.
Modules (See descriptions below):
Each module is 4 hours.
* Essentials of Leadership
* Behavioral Styles and Their Impact in the Workplace
* Communication Skills for Leadership
* Leading Change
* Coaching for Success
* Resolving Conflict
Upon successful completion of this program, participants will be able to:
- Achieve results through others by building strong relationships with team members.
- Provide proactive coaching for success and support for improvement.
- Provide effective feedback to continue to encourage innovative ideas.
- Involve others in the change process to minimize resistance and maximize commitment.
- Monitor personal disagreements and intra-team disputes to prevent escalating conflict.
- Recognize when there is an attitude problem and the steps necessary to correct it.
2 CEUs available for completion of this 24-hour program (or .34 CEUs are available for each individual module). 100% attendance is required. Contact the BCI Main office at 517.483.1857 for additional information.
Module Descriptions:
Essentials of Leadership is the foundation for each of our leadership certificates. You will learn how to get results through people. Tools necessary for a successful "leadership journey" will be presented.
Behavioral Styles and Their Impact in the Workplace Presents opportunities to discover and understand the strengths associated with your work style and the work styles of others. Strategies to bring out the best in others will be discovered.
Communication Skills For Leadership
When people in your organization are communicating effectively,
they are informed and able to add value to their jobs and the organization. This
module will equip employees with the skills they need to communicate clearly and
listen carefully.
Leading Change
This training focuses on the crucial role leaders have in
effectively exploring change, introducing change, and helping others overcome
resistance typically associated with change. Leaders learn how to conduct
effective change discussions that minimize the potentially negative effects of
change on morale, processes, and productivity.
Coaching for Success
Introduces skills for guiding individuals and teams toward
achieving successful results. Leaders learn the importance of helping
people learn from successes rather than mistakes, how to balance seeking
and telling, and how to conduct an effective coaching discussion.
Resolving Conflict
Enables leaders to recognize signs of conflict, assess the
conflict to determine their level of involvement, and serve as a
catalyst to encourage those involved in the conflict to achieve
resolution. Leaders learn the skill to both provide support and to act
as mediators.
Attitude is Everything (optional additional module)
Creating and maintaining a healthy attitude is imperative to
the success of an individual as well as an entire organization. A
positive environment can increase productivity and improve morale,
quality, customer satisfaction, etc. However, at any given time, there
can be individuals or groups of individuals who delight in depositing
their negativity here and there. If not detected and eliminated quickly,
this attitude can spread throughout the organization with alarming
speed. This program will provide participants with the tools to
recognize when there is an attitude problem and the steps necessary to
correct it.
What participants had to say...
"We have become a more cohesive management
team that can better communicate with each other and with our individual work
teams. Thanks BCI!"
-- Dan Phillips, Director of Rehabilitation Services, Sparrow Hospital
"Knowing the difference between thoughtful business leadership and the kind that happens seemingly by accident is critical - this program is a MUST for anyone in any type of leadership role." -- Keith Hoffman, Symmetry Medical Inc-Jet
Contact any of our Business Development Managers to find out about customization opportunities for your company or call the BCI office at 517.483.1857
The Business & Community Institute
West Campus
Phone: (517) 483-1857
Additional contact information »
