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Health Information Technology

Implementation Support Specialist

This 200-hour program will train those who will provide on-site user support for the period of time before and during implementation of health IT systems in clinical and public health settings. These individuals will provide support services, above and beyond what is provided by the vendor, to be sure the technology functions properly and is configured to meet the needs of the redesigned practice workflow.

Successful participants will receive a certificate of completion.

Instruction is face-to-face at LCC's West campus as well as online. Click for Syllabus

Learning Outcomes

At the completion of this training, participants should be able to:

  •  Execute implementation project plans, by installing hardware (as needed) and configuring software to meet practice needs.
  • Incorporate usability principles into software configuration and implementation.
  • Test the software against performance specifications.
  •  Interact with the vendors as needed to rectify technical problems that occur during the deployment process.
  • Proactively identify software or hardware incompatibilities.
  • Assist the practice in identifying a data back-up and recovery solution, and ensure the solution is effective.
  •   Ensure that the mechanism for hardware/software recovery (e.g., data backup or redundant systems) and related capabilities are appropriately implemented to minimize system downtime.
  • Ensure that privacy and security functions are appropriately configured and activated in hardware and software.
  • Document IT problems and evaluate the effectiveness of problem resolution.
  • Assist end users with the execution of audits.


At the completion of this training, participants will be able to work with the following topics:

  • Introduction to Health Care and Public Health in the US
  • Introduction to Information and Computer Science
  • Terminology in Health Care and Public Health Settings
  • Health Management Information Systems
  • Planning, Management and Leadership for Health IT
  • Working in Teams
  • Fundamentals of Health Workflow Process Analysis and Redesign
  • Quality Improvement
  • Working with HIT Systems (hands-on lab)
  • Installation and Maintenance of HIT Systems (hands-on lab)
  • Configuring EHRs (hands-on lab)
  • Vendor Specific Systems
  • Introduction to Project Management
  • Professionalism / Customer Service
  • Usability and Human Factors
  • Public Health IT

Who Should Attend:

Individuals with a background in information technology or health information management. A two-year Associates degree or equivalent experience is highly recommended as a prerequisite to this program. 

Meet BCI's Health Information Technology project team

This project is supported in whole or in part by ARRA HIT Grant # 90CC007901 awarded to the Cuyahoga Community College by the Federal HHS Office of the National Coordinator. Cuyahoga Community College is an equal opportunity employer and does not discriminate based upon race, gender, nor ethnicity.

Lansing Community College and the BCI take pride in our participation in this collaborative effort with Cuyahoga Community College and the Midwest Community College Consortium to offer courses in Implementation Manager and Implementation Support Specialist.

BCI project management, outreach coordinators, and faculty are working together to bring you the best possible training.  more....

Business & Community Institute

The Business & Community Institute
West Campus
Phone: (517) 483-1857
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