• Assistance for LCC Students
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    • network_login
  • Printing
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  • My LCC
  • Technology User ID (TUID)
• Assistance for LCC Faculty and Staff
  • Employee Service Request Form
  • Citrix
    • draft
  • Collaboration Suite
  • Miranda IM
  • Computer Hardware Upgrades
  • Famis
  • Internet Access
  • Altiris
  • Microsoft Office
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  • Printing
  • Reporting
  • Systems Access
  • Windows
• Learning Management System
• Student Technology Knowledge Base
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  • Student Email
  • TUID
• Submit a question for our FAQs or Knowledge Base
• Training for Employees
• TLC Computer Lab
• ITS Division
• web_conferencing

Having technical trouble or questions? Try using Altiris

Altiris is the system used by the LCC Help Desk to track technical issues / problems. Altiris allows the Help Desk and all LCC employees to submit, monitor and respond to Incidents online. The Altiris web feature is an enhancement - you will still be able to log requests via the telephone (483-5221) or by email (lcc1@lcc.edu).

With Altiris you can-

• Submit an Incident
• Check the status of an Incident at any time, even if it has been closed 
• Respond to a Resolution Technician through the Incident
• Reopen an Incident if the problem comes back
• View old Incidents to look up past resolutions
• *You can still check the status of your Incident online even if you have logged a request via telephone or email!

Options for submitting a Incident

• Call the Help Desk
• Email the Help Desk
• Submit a form via the Help Desk web site
• Submit an Incident via Altiris

Click on a topic below for detailed instructions

• Using the Altiris Knowledge base
• Creating an incident in Altiris
• Viewing and Editing an incident

View and Edit an Incident

As shown below, Altiris allows you to view specific information in regard to your Incidents such as

• Who is responding to your Incident 
• Comments the Resolution Technician left on your Incident
• Attachments added to your Incident

To view and edit an incident:

1. Double click one of your incidents to view it.
2. Click the Pencil icon.
3. You can now add a new comment.
4. Click OK.

Help Desk
(517) 483-5221 or
(toll free) 1-800-644-4522 option 4
Additional contact information »