• Assistance for LCC Students
  • Student Service Request Form
  • E-mail Accounts for Students
  • Electronic Course Content Delivery (Desire2Learn)
  • Help Services for Students
  • On-campus Printing and Network Access
  • Printing
  • Registration and Student Records (Student System)
    • employee
  • Star Port
  • Technology User ID (TUID)
• Assistance for LCC Faculty and Staff
  • Employee Service Request Form
  • Citrix
    • draft
  • Collaboration Suite
    • update_password
  • Miranda IM
  • Computer Hardware Upgrades
  • Famis
  • Internet Access
  • Altiris
  • Microsoft Office
  • On-campus Printing and Networked File
  • Printing
  • Reporting
  • Systems Access
  • Windows
• Submit a question for our FAQs
• Training for Employees
• TLC Computer Lab
• ITS Division
• web_conferencing
• angel > student
• angel > training

Answers to LCC Faculty and Staff 
Frequently Asked Technology Questions

Click on one or more of the subject areas listed below to find "how to" information related to different  technology systems and resources at the college.  If you do not find an answer within one of the subject areas shown, you can receive an answer via e-mail.  

A  B  C  D  E  F  G  H  I J  K  L  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

 

Altiris

The Altiris system used by the LCC Help Desk to track technical issues and problems.  Altiris allows the Help Desk and all LCC employees to submit, monitor and respond to incidents online. The Altiris web feature is an enhancement - you will still be able to log requests via the telephone (483-5221) or by email (lcc1@lcc.edu)

Banner Web Self Service

The Banner Web Self Service system provides comprehensive self-service online access to your employee and academic information.

Citrix

Information on how to access the network from off campus


Collaboration Suite
Collaboration Suite is the file and communication system used by all LCC employees. Collaboration Suite is an integrated e-mail, calendar, task, and file management system.


Computer Hardware Upgrades
Information on college standard software and how to request a hardware upgrade.


Electronic Course Content Delivery (Angel)
LCC's course management system that includes course sites for online learning.


E-mail for Employees
E-mail is Collaboration Suite. 


Famis
Find out how LCC's online work request system works.


Help Services
Receive assistance through the LCC Help Desk, online advisors and student orientation sessions.


Internet Access
Arialink is the internet server provider that the college provides to its employees free of charge.


Microsoft Office
Answers to commonly asked questions for Access, Excel, PowerPoint and Word.


On-campus Printing and Networked Files
Print documents when on campus and access resources stored in network files. 


Reporting
Find out how to request statistical data reports about the college.


Star Port
Star Port is your personal gateway to technology resources and information at LCC. 


Systems Access 
System used to request access to some of LCC's systems; such as, voice mail and internet access.


Technology User ID (TUID)
What is a TUID? How  to create a TUID and reset your password.


Windows 
Answers to your "how to" questions for Microsoft Windows.

Telephone Information

	LCC Directory:  The LCC Directory is accessed on the Star Port Home Page.  By Providing the division/department/program/employee's name or telephone number, the directory can provide name, campus location, Email, phone number, department and mail code.				SBC Smart Pages Desk top access to the online SBC telephone directory puts white pages, yellow pages, emergency, area codes, and service numbers at your fingertips.
	Telephone Directory LCC's telephone system provides a corporate directory that is updated every 24-hours. First and last name searches result in direct dial to the employee.				Telephone help resources Additional telephone and voice mail information can be found on the telephone Tip Sheet/Quick Source Guides.

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Help Desk
(517) 483-5221 or
(toll free) 1-800-644-4522 option 4
Additional contact information »