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LCC Pilots Online Tutoring Service to Meet 24/7 Demand

April 5, 2017

LANSING, MICH. - Malaika Riley attends classes during the day at Lansing Community College (LCC). She also holds a part-time job as a student staff member. While she can study on break or in between classes, she generally hits the books at night when most people turn out the lights for sleep.

A second year student on a path to be a computer systems analyst, Riley relies on tutoring through LCC's Learning Commons for help with a demanding curriculum. Beginning Spring semester 2017, Riley began supplementing those face-to-face sessions with LCC's brand-new online tutoring service available 24 hours, 7 days a week.

"I was really, really excited when I found out about LCC's online tutoring," says Riley. "I thought it was a good way for me to get additional help on top of the tutoring I'm already getting from LCC. Sometimes I'm up at night and studying and don't have anyone to help me. So it's really good that way."

Riley is among 80 students accessing online, chat-driven tutoring through LCC's On-Demand Live Tutoring services. The program is being piloted through the end of 2017 for students in 20 courses or subjects, with the prospect of offering it to all registered students in 2018. Current courses or areas involved in the pilot include those in accounting, biology, nursing, sociology, math and statistics.

Program liaison and administrator Martine Courant Rife, an LCC professor of English, says LCC contracted with on-demand tutoring provider Brainfuse after research and town hall-type conversations revealed that students wanted a service that could help them with homework at anytime and anywhere.

"We have students who live a significant distance from campus, and we have lots of students taking courses online," says Rife. "They come to campus infrequently, and may not be able to come during times when our tutoring center is open."

Rife says she loves the convenience that on-demand tutoring provides to students who need to study at odd or late hours. Students access the service through a link provided by their instructors, and receive personal, live-chat tutoring through 10- to 15-minute sessions, for up to five hours per course. Services are delivered by certified higher education tutors who reside in the United States, possess a master’s degree or higher, and have previous teaching or tutoring experience.

"More and more colleges across the nation are using 24/7 online tutoring for today's students who live in the digital age," says Rife. "We understand that students want or need services when they want them. We understand, too, that our students need both methods of tutoring. This online service just enhances the excellent, face-to-face service we already provide on campus."

About Lansing Community College

Lansing Community College is Michigan's third largest community college with nearly 15,000 students attending each year. LCC offers courses in general education for those interested in transferring to a university, career and workforce development, developmental education and personal enrichment. To meet the professional development and training needs of regional employees, the college offers customized programs for credit, non-credit and continuing education. The University Center at LCC offers students the opportunity to earn bachelor's and master's degrees from six partner universities on the downtown LCC campus. For more information, visit lcc.edu.

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