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Higher One Student Refund Program Frequently Asked Questions

Please select a topic from the list below by clicking the link or scroll down the page to view all questions and answers.

General Questions about Higher One

Lansing CC Debit Card Questions

Activation Questions

Refund Questions

Other Resources

For information about your student account, contact LCC Student Finance at (517)483-1272.

For information about the OneAccount, visit www.lansingccdebitcard.com and select the "Learn More" tab.

To speak with a Higher One Customer Support Representative, call (866)730-6599.

What is Higher One?

Higher One is an online bank that is partnering with Lansing Community College to get refunds to students faster and more securely.

Please note: Higher One is NOT the same as the FACTS Payment Plan, and activating your refund preference will NOT secure your seat in your classes. For information about the FACTS Payment Plan, click here.

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Who does this new refund program affect?

This program affects all students anticipating a refund from LCC, including financial aid refunds and/or refunds for overpayments. All students enrolling in classes for Spring 2010 and future semesters will receive a Lansing CC debit card from Higher One.

(Please note that students under the age of 18 and students with international addresses are not affected by this program and will not receive Higher One cards.)

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Where's my card?

An email will automatically be generated to your LCC student email account when a card is shipped from Higher One. If a card has already been sent to you, you can check the status of your card by visiting www.lansingccdebitcard.com and clicking the "Where's my card?" link.

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What if my card was sent to the wrong address?

If your card was shipped to the wrong address, but you can receive mail at that address, please attempt to locate the card. If the card is undeliverable as addressed, the card will not be forwarded, and will be returned to Higher One. If you have updated your address with LCC, the college will automatically update Higher One, and a new card will be shipped to your new address once the original card has been returned in the mail.

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What if my card due date has passed, and it still hasn't arrived?

If your card was sent to the correct address, but you have not received it, check with other members of the household to see if they have found any mail for you. If the card is still unaccounted for, you can contact LCC's help desk at (517) 483-5221 to report your lost card and have a new one sent to you.

(Please note that the cards are being shipped via USPS directly from the Higher One offices in New Haven, Connecticut - not from LCC. Consider giving the card a few extra days past the due date to allow for any postal delays.)

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How do I get a new card if I lost of destroyed the original?

If you have lost or destroyed (or never received) your inactivated card, you can contact LCC's help desk at (517) 483-5221 to have a new one sent to you.
Please ensure that your mailing address on file with LCC is up-to-date prior to ordering.

If you have lost or destroyed your activated card, you need to contact Higher One directly at (866) 730-6599 to get a replacement card.

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How do I activate my refund preference?

To activate your refund preference, go to www.lansingccdebitcard.com, and enter your card number to begin. Read and follow all instructions carefully.

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What are my options to receive refunds?

There are two options for receiving your student refunds through Higher One:

  • Direct deposit to a Higher One checking account (by selecting the Easy Refund option and opening a OneAccount with Higher One), or

  • Direct deposit to another financial institution of your choice (by selecting ACH transfer and submitting the appropriate documentation to Higher One).

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What if I'm having trouble activating my refund preference?

If you are unable to access the website to activate your refund preference, call LCC's help desk at (517) 483-5221.  If you can access the website, but are having trouble completing the activation process, call Higher One Customer Support at (866) 730-6599.  

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What happens if I never activate my refund preference through Higher One?

If you are eligible for a refund, but have not activated your preference, LCC will still request a refund for you through Higher One. Higher One will give you 21 days to activate your refund preference before a paper check will be generated and mailed to you. 

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What types of refunds are handled through Higher One?

All student refunds for Spring 2010 and future semesters will be issued through Higher One, including financial aid refunds, and refunds for overpayments.

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How do I know if I'm supposed to receive a refund?

A refund is generated if your financial aid and/or out-of-pocket payments exceed the cost of your tuition and fees. Please be aware that financial aid refunds can not be issued until the start date of the semester. Refunds for overpayments begin generating 2 weeks after the start date of the semester.

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Other Resources

For information about your student account, contact LCC Student Finance at (517)483-1272.

For information about the OneAccount, visit www.lansingccdebitcard.com and select the "Learn More" tab.

To speak with a Higher One Customer Support Representative, call (866) 730-6599.

Student Finance at Lansing Community College

Student Finance Office
TLC Bldg, Room 127
Phone: (517) 483-1272

Office Hours
Monday - Thursday: 8am - 6pm
Friday: 8am - 4pm
Additional contact information »

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