Student Finance Survey
Instructions
Answer questions as they relate to you. For most answers, check the boxes most applicable to you or fill in the blanks.
Student Group
1. |
What is your student status? |
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Full-time Student |
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Part-time Student |
2. |
Are you also a College employee? What is your employment status? |
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Full time |
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Part time |
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Student |
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No |
3. |
Which method of service did you receive? |
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On-Line (Skip to Q. 4) |
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Counter (Skip to Q. 14) |
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Both |
On-Line Service
Please complete the following questions if you received online service to pay your tuition.
4. |
What method did you use to pay your tuition online? |
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Credit Card |
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Payment Plan |
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Neither |
5. |
Did you need assistance while paying online (either through our Help Desk of the Student Finance (Cash Operations) office)? |
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Yes |
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6. |
If you answered "Yes" to questions #5, what assistance did you need? |
7. |
If you answered "Yes" to questions #5, was their assistance helpful? |
8. |
Were you able to access payment options quickly and easily? |
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Yes |
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No |
9. |
Were you able to complete your transaction quickly? |
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Yes |
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No |
10. |
Was there anything you did not like or think should be changed or improved about the payment system? |
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Yes |
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11. |
If you answered "Yes" to #10, what could be changed or improved? |
12. |
What did you like about the online payment system? |
13. |
How would you rate your overall experience with the online payment system? |
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Very Satisfied |
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Somewhat Satisfied |
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Neutral - neither Satisfied nor Dissatisfied |
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Somewhat Dissatisfied |
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Very Dissatisfied |
Counter Service
14. |
Was the person you talked to helpful and friendly? |
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Yes |
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No |
15. |
How long did you wait to be helped? |
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Less than 10 minutes |
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10-20 minutes |
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20-30 minutes |
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30 minutes - 1 hour |
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Longer than 1 hour |
16. |
Was our staff able to help you resolve your problem? |
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Yes (Skip to Q. 18) |
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No |
17. |
If you answered "No" to question #16, were you given helpful instructions on what to do to get it resolved? |
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Yes |
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No |
18. |
How would you rate your overall experience with the Student Finance (Cash Operations) counter service? |
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Very Satisfied |
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Somewhat Satisfied |
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Neutral - neither Satisfied nor Dissatisfied |
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Somewhat Dissatisfied |
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Very Dissatisfied |
19. |
What can we do to better serve you in the future? |
Contact Information (Optional)
20. |
If you would like to be contacted regarding the service you received, please provide your name, your student ID# and your phone number or email address. |
